IT pros face a near-constant torrent of difficulty tickets each day. Without a correct assistance table resolution in place, their ability to lane and respond to IT issues is subsequent to impossible. And a effect of that involves some really unfortunate end-users.
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Article source: http://www.techrepublic.com/resource-library/downloads/respond-faster-to-a-flood-of-help-desk-tickets/#ftag=RSS56d97e7